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A Quick Guide to Using Telehealth Ontario

A Quick Guide to Using Telehealth Ontario

We have all heard the horror stories about wait times of the Emergency Room at the hospital. We understand how the sickest get seen first and so on and so forth. But what happens when you feel sick enough to possibly need the hospital but not sick enough to get seen quickly? Or when you are worried about your child’s fever late at night, or are having strange symptoms that aren’t an emergency?

A phone call to Ontario’s Telehealth phone line could save you a lot of time and anxiety. It is important to note that the toll-free service is not intended to replace emergency services. In a medical emergency call 911 immediately.

How Telehealth works

When you call Telehealth, a Registered Nurse will ask you questions so they can assess your health problem and give you advice. They will direct you to the most appropriate level of care or may put you in contact with a health professional who can advise you on your next steps.

Call Telehealth for medical advice

Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24hours a day, seven days a week.

  • Toll-free: 1-866-797-0000
  • Toll-free TTY: 1-866-797-0007

At this current time Telehealth Ontario is only offered over the phone. Email advice is not available.

Who can call

Anyone can call Telehealth Ontario to ask a health-related question. This service is:

  • confidential – you may be asked to provide your health card number, but it is not required
  • provided in both English and French, with translation support for some other languages
  • free for all users

What you can ask

You can contact Telehealth Ontario when you have health-related questions or concerns about:

  • illness or injury that may need medical care
  • illnesses or symptoms that don’t go away or keep coming back
  • food and healthy living
  • teen health and issues
  • depression, suicide or other mental health concerns
  • medications and drug interactions
  • breastfeeding

Write a Comment


As a nurse, she is so kind and approachable. I never worried about ‘bothering’ her with questions or concerns. She always made time to explain the medical side of my chronic disease.

James P.
James P.

What they are doing…making things better for their staff…everyone should be doing that!

Mary D.
Mary D.

Their CarePRO’s go above and beyond to help. They exceed expectations!

Ruth M.
Ruth M.

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